GE Security Interlogix SWPREMIUM System Support Agreement
The SWPREMIUM from Interlogix is a system support agreement that ensures your security systems are always operational and well-maintained. With features like an assigned support team, priority call resolution, and regular system analyses, this agreement provides peace of mind and enhances the reliability of your security infrastructure.
Key Features of SWPREMIUM Support Agreement
- Assigned Support Team: Dedicated experts are available to assist with any issues, ensuring quick and effective resolutions.
- Annual Visit: GE covers travel and expenses for an annual on-site visit, providing a thorough system check-up and maintenance.
- Priority Call Resolution: Enjoy faster response times for urgent support calls, minimizing downtime and enhancing system reliability.
- Quarterly Conference Calls: Regular check-ins help ensure your system is performing optimally and address any potential issues proactively.
- System Analysis: Comprehensive evaluations of your system performance to identify areas for improvement and ensure maximum efficiency.
- Call Activity Reports: Detailed reports on support interactions help you track system performance and support effectiveness.
- Base and Extended Hours SSA: Flexible support options tailored to your operational needs for both regular and after-hours assistance.
Detailed Specifications of SWPREMIUM System Support Agreement
| Feature | Details |
| Assigned Support Team | Dedicated team for personalized support |
| Annual Visit | On-site system maintenance covered by GE |
| Priority Call Resolution | Expedited responses for urgent issues |
| Quarterly Conference Calls | Regular updates and performance evaluations |
| System Analysis | Thorough evaluations for optimal performance |
| Call Activity Reports | Documentation of support interactions |
| Base Package SSA | Essential support features included |
| Extended Hours SSA | After-hours support for critical incidents |
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